We explained the care/services to be provided and the expected outcomes of care. We explained the care/services to be provided and the expected outcomes of care. Strongly Agree We explained the care/services to be provided and the expected outcomes of care. Agree We explained the care/services to be provided and the expected outcomes of care. Disagree We explained the care/services to be provided and the expected outcomes of care. Strongly Disagree We explained the care/services to be provided and the expected outcomes of care. N/A I was involved in the decision-making process about my plan of care from admission to discharge. I was involved in the decision-making process about my plan of care from admission to discharge. Strongly Agree I was involved in the decision-making process about my plan of care from admission to discharge. Agree I was involved in the decision-making process about my plan of care from admission to discharge. Disagree I was involved in the decision-making process about my plan of care from admission to discharge. Strongly Disagree I was involved in the decision-making process about my plan of care from admission to discharge. N/A Staff treated me, my family, my home and belongings with respect. Staff treated me, my family, my home and belongings with respect. Strongly Agree Staff treated me, my family, my home and belongings with respect. Agree Staff treated me, my family, my home and belongings with respect. Disagree Staff treated me, my family, my home and belongings with respect. Strongly Disagree Staff treated me, my family, my home and belongings with respect. N/A Staff explained my conditions, rights and responsibilities, and other procedures to the care I received. Staff explained my conditions, rights and responsibilities, and other procedures to the care I received. Strongly Agree Staff explained my conditions, rights and responsibilities, and other procedures to the care I received. Agree Staff explained my conditions, rights and responsibilities, and other procedures to the care I received. Disagree Staff explained my conditions, rights and responsibilities, and other procedures to the care I received. Strongly Disagree Staff explained my conditions, rights and responsibilities, and other procedures to the care I received. N/A Staff assisted me with managing my pain and discomfort. Staff assisted me with managing my pain and discomfort. Strongly Agree Staff assisted me with managing my pain and discomfort. Agree Staff assisted me with managing my pain and discomfort. Disagree Staff assisted me with managing my pain and discomfort. Strongly Disagree Staff assisted me with managing my pain and discomfort. N/A The staff generally arrived as scheduled. The staff generally arrived as scheduled. Strongly Agree The staff generally arrived as scheduled. Agree The staff generally arrived as scheduled. Disagree The staff generally arrived as scheduled. Strongly Disagree The staff generally arrived as scheduled. N/A When I called the office, the representative was courteous and available, and directed my call correctly. When I called the office, the representative was courteous and available, and directed my call correctly. Strongly Agree When I called the office, the representative was courteous and available, and directed my call correctly. Agree When I called the office, the representative was courteous and available, and directed my call correctly. Disagree When I called the office, the representative was courteous and available, and directed my call correctly. Strongly Disagree When I called the office, the representative was courteous and available, and directed my call correctly. N/A 